3910 Voltaire Drive

Monroe, North Carolina 28110



Summary of Skills


Customer Service Professional able to communicate with customers by telephone and in person.  Hands on experience with Microsoft Word, PowerPoint, and Excel.  Proficient in keyboarding.   Able to work independently and as a team.  Detail oriented and organized.

Work History

Customer Service

  • Provided prompt and friendly customer service

  • Handled customer sales with accuracy

  • Addressed customer complaints efficiently and courteously


  • Coordinated Fundraiser for Chorus Booster Club, resulted in $400 profit

  • Maintained accurate accounting as Treasurer

  • Prepared and filed paperwork for purchase orders

Office Technology

  • Utilized systematized phone to document customer correspondence

  • Worked as a team on auto dialer to enhance contact ratio

  • Reviewed problem accounts and recommended procedures for conclusion

  • Adhered to all company policies and procedures

Education and Training


South Piedmont Community College             Monroe, North Carolina                     2013-2016

Human Resource Development Certifications:

  • Customer Service Skills for the Workplace

  • Introduction to Medical Office Administration                                     

  • Career Readiness for the Workplace (business documents)                                     

  • Computer Skills for the Workplace (Word, Excel, PowerPoint)                                                                                

University of North Carolina                          Pembroke, North Carolina

Bachelor of Science in Business Management

Professional Experience


Hickory Farms, Incorporated                                                                                      2013

School Volunteer and Community Service                                                                 2004-2012                                                                   


  • ID#: 132916
  • Location: Monroe, NC , 28110

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