Receptionist

3910 Voltaire Drive


Monroe, North Carolina 28110


704-589-4519


Mwoods002@carolina.rr.com


 


Summary of Skills


 


Customer Service Professional able to communicate with customers by telephone and in person.  Hands on experience with Microsoft Word, PowerPoint, and Excel.  Proficient in keyboarding.   Able to work independently and as a team.  Detail oriented and organized.


Work History


Customer Service



  • Provided prompt and friendly customer service

  • Handled customer sales with accuracy

  • Addressed customer complaints efficiently and courteously


Organization



  • Coordinated Fundraiser for Chorus Booster Club, resulted in $400 profit

  • Maintained accurate accounting as Treasurer

  • Prepared and filed paperwork for purchase orders


Office Technology



  • Utilized systematized phone to document customer correspondence

  • Worked as a team on auto dialer to enhance contact ratio

  • Reviewed problem accounts and recommended procedures for conclusion

  • Adhered to all company policies and procedures


Education and Training


 


South Piedmont Community College             Monroe, North Carolina                     2013-2016


Human Resource Development Certifications:



  • Customer Service Skills for the Workplace

  • Introduction to Medical Office Administration                                     

  • Career Readiness for the Workplace (business documents)                                     

  • Computer Skills for the Workplace (Word, Excel, PowerPoint)                                                                                


University of North Carolina                          Pembroke, North Carolina


Bachelor of Science in Business Management


Professional Experience


 


Hickory Farms, Incorporated                                                                                      2013


School Volunteer and Community Service                                                                 2004-2012                                                                   


 

  • ID#: 132916
  • Location: Monroe, NC , 28110

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