Customer Service/ Medical Receptionist
Ashley M. Beane
706 Heatherwood Drive
Monroe, NC 28112
To acquire a position where I can contribute to company growth using my management, seamless organization and exceptional customer service skills.
Aon Hewitt- Charlotte, NC September 2011-Currently
On Floor Supervisor- Responsible for assisting participants in a customer service driven, inbound call center environment, interested in health and insurance benefits as well as 401K. Also, by enrolling and educating customers on benefit options. Very knowledgeable on all aspects of health insurance as well as assisting participants with general and extensive billing questions. Work closely with BCBS, UHC, Aetna insurance carriers to assist Active and Retired associates with benefit options. Assisted the client teams, Bank of America, Sears Holdings and Novartis with there yearly annual enrollment. De-escalating calls for customers and handling client escalations. Mostly responsible for coaching and providing necessary feedback to employees concerning escalated calls.
Olive Garden- Monroe, NC December 2010- September 2011
To-Go Specialist- Responsible for answering phones and directing them to the appropraite individual. Taking orders for guest and ensuring they are accurate, while helping out in any area of the restaurant that needs attention. Hosting, Running Food, Rolling Silverware, Bussing tables and Serving Guest. Responsible for making sure To-Go area is stocked, cleaned and presentable.
Lane Bryant- Matthews, NC January 2012- December 2012
September 2010-January 2011
Sales Associate/ Stylist- Assisting customers with product while up selling new merchandise to meet sales goals as an individual. Proper processing and placement of new products while assisting with mandatory monthly floor moves. Advertising and implementing the Lane Bryant Credit Card to all customers to meet companies’ standards.
AMC Theaters- Pineville, NC October 2009 –September 2010
Food and Beverage/ Human Resources Operations Supervisor - Performance of all duties to keep theater up and running. Customer service trained for all guest relations. Responsible for handling all cash pulls and deposits throughout the day. Responsible for handling any opening and closing paperwork. Works directly with Food and Beverage Operations Manager in putting together and submitting food orders, as well as weekly inventory to monitor loss prevention with in the theater. Assist in the making and planning of the weekly employee schedule and any hiring session from start to finish. Interviewing and completing all on boarding hiring paper work for new and existing associates. Responsible for reviewing and tabulating any discrepancies within the entire associate payroll weekly and bi-weekly reports.
Ross, Inc., Winston-Salem, NC April 2009 – July 2009
Full Time Home Associate - Work directly with the Home Supervisor in maintaining and stocking home merchandise throughout the store, Responsible for visual presentation of all end-caps and organization of new and existing merchandise.
Maurices, Monroe, NC June 2007 – December 2008
Part Time Assistant Manager - Responsible for all opening and closing paperwork. Delegation of tasks to employees in the absence of the Store Manager. Superior customer service training, to ensure all customers are giving the best service possible. Visual presentation trained to keep store up to date and fashionable to customers. Gained much knowledge of the fashion industry and also how to deliver results for the company.
Central Piedmont Community College, Charlotte, NC 2009 – 2015
Winston-Salem State University, Winston-Salem, NC 2006 – 2009
Exercise Science- Pending
Parkwood High School, Monroe, NC 2002 – 2006
High School Diploma
Areas of Strength
Dynamics AX, TOMS, Radiant Systems, Microsoft Word, Excel, Power Point, Outlook, Multi line phone, POS Systems, Visual Merchandising, Kenexa Hiring Systems, Payroll, Basic Office Operations, i.e.; Filing, Faxing, Copying, Scanning, Customer Service Management, Complaint Handling and Resolution, Retail Operations Management, Customer Satisfaction Enhancement, Teambuilding and Training, Order Fulfillment, 45+ WPM.